Towards some clarity on airline loyalty
Air Miles seem like a great deal. But I'm not sure they really are. The problem is that you have to do a bit of research and some maths to really work out whether they are a good deal or not.
Sometimes its good to BRAG
(follow on to my earlier post on root causes)
Ok. So you have a thing. A thing that is good or bad or indifferent, but that you want to keep an eye on. You want to keep it good, or explain why it is bad, for example. But its complicated -there are a lot of other things that make it the way it is.
Making sense of big numbers
As the New York Times says so clearly: "The human mind isn’t very well equipped to make sense of big numbers. We don’t deal with a trillion of anything in our daily lives, and so when we come across such a big number, it is hard to distinguish it from any other big number.
Understanding the root causes
When you are not happy about something there are probably a dozen or more potential causes. Its usually easy to jump to an idea which of these to blame.
